Customer Service Help & Support Centre

Cookie Policy

We respect your privacy
Our Cookie Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on our website, as well as your choices regarding cookies and how you can manage our usage of cookies.
We do this as part of ensuring that mwave remains a leading and trusted destination for gaming enthusiasts and tech professionals.
For more information on how to collect, use and share your personal information, please see our privacy policy.

Who we are
This policy applies to ESEL Pty Ltd trading as mwave ABN 38 114 422 507 (mwave).

What is a cookie?
A cookie is a small piece of data (text file) that a website - when visited by a user - asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies.
We also use third-party cookies, which are cookies from other websites or servers. We use these cookies to support our advertising and marketing efforts, for functions such as enabling pop-ups or banners on a webpage.

Other types of cookies
Session cookies
Session cookies allow websites to track your movements from page to page and are used for several reasons, such as remembering login credentials during a browsing session. These cookies are usually erased when you close your web browser.

Persistent cookies
Persistent cookies are stored on your computer or mobile device between browser sessions for a pre-defined amount of time. These allow websites to remember user information or settings across the site, or in some cases across different websites.

Necessary cookies
Necessary cookies are either session or persistent cookies and can be delivered by a first or third party. These cookies perform functions such as keeping your site visit secure and remembering you between pages, for example when you navigate from page to page on our website. Access to certain areas of our website depends on these types of cookies.

Functional cookies
Functional cookies can be either session or persistent cookies and can be delivered by a first or third party. They remember information such as usernames or language settings and may allow the site to display important alerts. These cookies are not considered necessary, and can be blocked, although this may impact some functions of the website.

Tracking and social media cookies
These cookies can be either session or persistent cookies and are delivered by a first or third party. They’re not essential for the function of the website but may improve experience by providing content relevant to you and your interests.

How we use cookies
We use cookies for the following purposes:
  • • To make sure that our website works properly (these include necessary and functional cookies);
  • • To analyse how people use our site;
  • • To personalise content and advertising and provide social media features (tracking and social media cookies are used for this purpose);
  • • To load product content for the website landing page so that products are more catered to your interests to create a more streamlined user experience;
  • • To retain information about a user interacting with the chat bot allowing for the conversation to resume at a later date or across windows.
In addition, third parties may place and read cookies on your browser or use web beacons or similar technologies to collect information, including, where applicable, for affiliate marketing or aggregation services.

What information we collect
The only personal information a cookie can obtain is information supplied by you (by your device and by your online behaviour). The information collected by cookies we use includes:
  • • Details about your device's operating system;
  • • Your browser type and capabilities;
  • • Your device's Internet Protocol (IP) address and geolocation;
  • • Page usage statistics, including the time spent on each page;
  • • Your browsing behaviour on our platforms including but not limited to;
  • • Products you have viewed, added to cart and/or purchased;
  • • Your searches and search history;
  • • Pages you have visited, including how you were referred to each page;
  • • Metrics such as how many times an affiliate link for promotions are used will be recorded.
Engagement may also be monitored if you choose to opt-in to push notification services and may record how often you interact with these notifications.

How can I delete cookies?
Adjust your browser settings
Cookies are supported by most web browsers, and most browsers are defaulted to accept and maintain cookies.
If you do not wish to use cookies, you can adjust the settings on your browser to reject cookies or notify you when you receive a cookie, giving you the chance to decide whether to accept it or not.
The following are instructions for how to delete cookies from some common web browsers:

Google Chrome
Open your Chrome browser > go to Customise and Control Google Chrome > Settings > Main Menu > Advanced > Privacy and Security > Content Settings > Cookies. Then you can choose your settings. For more information about managing cookies in Chrome, see .

Go to Settings > Safari > Preferences > Privacy. Then you can choose your settings. For more information, on , see .

Internet Explorer and Edge
Open the browser > select Tools > Internet Options > Privacy > Advanced. Then you can choose your settings.
For more information visit .

Mozilla Firefox
Open Firefox > select Tools > Options > Privacy >Cookies. You can then choose your settings.
For more information visit .

Opting out of other cookies
There are several online resources available to help you opt out of online behavioural advertising from third party advertising agencies. A good example is

How to contact us if you have any concerns
If you have any questions or concerns about the way we use Cookies, you can contact the Mwave Privacy Officer at any time by using the following contact details:
Mark 'ATT: Privacy Officer' in the subject line.
Telephone: 1300 727 446
Mwave Australia
Unit B1, 3-29 Birnie Avenue
Lidcombe, NSW 2141, Australia
Attention: Privacy Officer

Changes to this policy
If we decide to change our cookie policy, we will post those changes on our website so you are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If you have questions or concerns regarding this policy, please contact our Privacy Officer using the contact details above.

April 2022