Refunds & Returns Policy
You are entitled to a replacement or refund for a major failure, and to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
If your item is faulty, damaged, or not as described, please contact our Customer Care team to arrange a return, repair, or refund.
We do not offer refunds or exchanges for change of mind, so please choose carefully before purchasing.
For warranty or consumer guarantee claims, you’ll need to provide proof of purchase and return the item to us for assessment.
If the item is found not to be faulty, you may be responsible for any return freight or inspection fees.
For more information about your rights, visit www.accc.gov.au/consumers.
