Customer Service Help & Support Centre
FAQ Topics
Ordering
- Can I pick up my order?
- Can I walk-in and buy items in your Showroom?
- How can I cancel an order?
- How can I change an order?
- How do I check the status of my order?
- My item is damaged out of the box. What do I do?
- Product Availability
- What does ETA mean?
- Why has my Shopping Cart (Shoppingcart) disappeared / cleared?
Payment
Shipping
- Can I change my shipping address on a pending order?
- Can I pick up my order?
- Can you ship to an address other than my billing address?
- Do you offer Transit Insurance for Lost or Damaged shipments?
- Do you ship internationally?
- How do I check shipping cost before checking out?
- How do I track my order when its shipped?
- How is Mwave Shipping Calculated?
- I won't be at home for delivery. How can I get my order?
- My item is damaged out of the box. What do I do?
- Shipping FAQ
- What shipping options do Mwave provide?
Warranty & Returns
- Can I change the shipping address on a pending warranty?
- How can I be eligible for Refund, Return or Warranty Claim?
- How do I receive my refund?
- How do I request a refund/return or make a warranty claim?
- Refund, Return & Warranty Policy
- Returning goods to Mwave Australia
- Special Orders, Clearance, Discontinued Items, Free products, Software and Consumable Products
- Warranty Claims
