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Benefits
Normal
Double Mwave Dollar Reward
Accrue 1% of Mwave dollars on the total value of products on your orderYes
No
Hand-picked, exclusive mVIP deals!
Exclusive discounts on a selected range of popular products everyday.T&C #7 Applies
Yes
No
Price Guarantee
If our price drops within 2 days (48 hours)* of your purchase then we will refund the difference to your account as Mwave Credit.T&C #7 Applies
Yes
No
$20 Off Shipping
Up to $20 off shipping on orders valued at $99 and above on productsYes
No
Priority Warranty Processing
Any warranty claim you make will be prioritised over non-mVIP customersT&C #8 Applies
Yes
No
Free Warranty Shipping
Free return shipping on all eligible warranty claims(Except DOA or oversized items)
Yes
No
Restocking Fee Waived
Avoid paying usual restocking fees.T&C #9 Applies
Yes
No
Frequently Asked Questions
What is mVIP?
mVIP is an online retail membership program of Mwave which gives members exclusive access to many benefits
mVIP is an online retail membership program of Mwave which gives members exclusive access to many benefits
Who is eligible?
This Mwave retail program is available to all Mwave customers*
This Mwave retail program is available to all Mwave customers*
How do I join?
Register an account with Mwave if you do not have one yet, and simply add SKU# AC13453 to your cart and checkout with your payment
Register an account with Mwave if you do not have one yet, and simply add SKU# AC13453 to your cart and checkout with your payment
What is the membership fee for mVIP?
It is just $89 per year
It is just $89 per year
How long does my mVIP last?
It lasts 12 months from the date of purchase
It lasts 12 months from the date of purchase
How do I check my mVIP status?
Your mVIP status is displayed under Account Dashboard
Your mVIP status is displayed under Account Dashboard
Will I receive a mVIP card for purchasing?
No physical mVIP card will be issued. However, your benefit will be automatically available once you login online
No physical mVIP card will be issued. However, your benefit will be automatically available once you login online
How do I renew my mVIP?
A notification will be sent to you prior to the expiry date for renewal of your mVIP. Simply, you just repurchase it with SKU# AC13453
A notification will be sent to you prior to the expiry date for renewal of your mVIP. Simply, you just repurchase it with SKU# AC13453
Can I cancel my mVIP?
Yes, you can cancel with a full refund within 30 days of your mVIP purchase provided that you have not claimed any mVIP benefits within that period
Yes, you can cancel with a full refund within 30 days of your mVIP purchase provided that you have not claimed any mVIP benefits within that period
Do I still get Mwave Dollars?
Yes, you accrue 1% of Mwave dollars on the total value of products on your order
Yes, you accrue 1% of Mwave dollars on the total value of products on your order
Are all my orders eligible for the shipping discount?
Orders with a value of $99 and above on products are all eligible for the shipping discount. The $99 value excludes service, shipping, transaction and other fees
Orders with a value of $99 and above on products are all eligible for the shipping discount. The $99 value excludes service, shipping, transaction and other fees
How do I shop mVIP exclusive deals?
You can follow this link to find all the current mVIP-exclusive listings
You can follow this link to find all the current mVIP-exclusive listings
Terms & Conditions
- mVIP is available as a 6-month or 12-month membership and is paid in advance
- mVIP can be purchased using any method of pre-payment available. Transaction fees apply for Credit Card and PayPal payments
- mVIP prices and shipping discount applies to online orders only and is applied at checkout after login. The $20 off shipping is valid with orders valued at $99 and above on products only, applies to delivery methods of eParcel & Courier Delivery
- mVIP fee is inclusive of GST
- mVIP fee is refundable in full within 30 days of your mVIP purchase provided that you have not claimed any mVIP benefits within that period
- mVIP membership is not transferable
- Price guarantee policy - eligible time is calculated 2 days (48 hours) from date and time of invoice
- All claims will need to be emailed to [email protected] with screenshots/evidence and must include your sales order or invoice number before the 48-hour expiry
- All claims will be resolved within 48 hours following your claim submission
- Priority Warranty Processing - mVIP customers will be allocated to a separate priority processing queue for quicker resolution. Processing times will be subject to other mVIP members in the queue. Immediate replacement or credit is only applicable to DOA (dead on arrival) subject to Mwave fault confirmation.
- For change of mind returns, the restocking fee is waived for a full refund in Mwave credit subject to the following conditions
- Item is un-opened and resaleable
- Item was listed as "In Stock at Mwave" at the time of your purchase
- Item has not been discounted at Mwave and excludes open-box and clearance items
- Return is within 14 days from invoice date
- All mVIP customers will accrue 1% of Mwave Dollars on the total value of products on your order
- This is effective from 1st July 2018
- Accrual of Mwave Dollars for Business accounts will remain at 1%
- For terms & conditions of Mwave Dollar Reward Program please visit here
- mVIP program is not available for purchase orders on credit terms
- Mwave.com.au reserves the right to change the terms and conditions of mVIP
