Join our Customer Service team at Mwave
Where Your Passion for PC Hardware, Tech, and Gaming Thrives!
CASUAL CUSTOMER SERVICE REPRESENTATIVE
LOVE TECH? LOVE HELPING PEOPLE? JOIN THE MWAVE TEAM!
Mwave is one of Australia’s leading destinations for PC hardware, gaming and technology. We’re passionate about the products we sell, the customers we support and the community that surrounds them.
We’re looking for a Casual Customer Service Representative who knows their tech, enjoys solving problems and genuinely loves helping people.
If you’re the person your friends come to when they need help choosing a new GPU, building a PC or figuring out what’s gone wrong with their setup, you might be exactly who we’re looking for.
About the Role
As a Customer Service Representative, you’ll be an important part of the Mwave customer experience, working across both our Showroom and Contact Centre.
You’ll have the opportunity to interact with customers in-store and through phone, email, live chat and messaging, giving you a varied role in a fast-paced environment.
This is a casual position, with shifts scheduled across a rotating roster from Monday to Saturday. There may also be opportunities for additional shifts during university/school holidays and peak trading periods.
You’ll be responsible for:
- Engaging with customers in-store, over the phone, via email, live chat and messaging
- Providing friendly, knowledgeable and timely customer service
- Assisting customers with product enquiries, recommendations and general support
- Supporting our Click & Collect service in the Mwave Showroom
- Using your knowledge of PC hardware, gaming and technology to help customers find the right products and solutions
- Investigating customer enquiries and working through issues to find practical solutions
- Communicating with internal teams and departments to ensure a seamless customer experience
- Keeping up to date with the latest products, technology and gaming trends
WHAT WE’RE LOOKING FOR
We’re looking for someone who:
- Has a genuine passion for PC hardware, gaming and consumer technology
- Loves helping people and takes pride in delivering a great customer experience
- Has strong product knowledge, with the confidence to talk tech with customers
- Is approachable, reliable and brings a positive attitude to the team
- Is willing to learn and keep building their product and industry knowledge
- Has availability to work a rotating roster across Monday to Saturday, including Saturdays
- Previous customer service or retail experience is highly regarded
WHY MWAVE?
- Be part of a team that loves tech – work alongside people who genuinely share your passion for PCs, gaming and technology
- Professional growth – we’re big on learning and will support your development and product knowledge
- A dynamic and growing organisation – be part of a team that’s passionate about what they do
- Generous staff discounts – get your hands on the latest tech at a price you’ll love
- Free on-site parking – no battling for a spot or paying to park
READY TO JOIN THE TEAM?
If you’re passionate about tech, enjoy solving problems and love helping customers, we’d love to hear from you.
Please submit your resume and a cover letter telling us a little about your passion for Mwave products and your availability to email hr@digidirectgroup.com.au
