Join our Customer Service team at Mwave
Where Your Passion for PC Hardware, Tech, and Gaming Thrives!
Customer Service Representative
About Mwave
Mwave is a leading Australian destination for PC hardware, gaming, and technology solutions. We deliver an amazing range of products, content, and experiences to consumers and businesses across Australia and New Zealand.
We're on the hunt for a dedicated, reliable and enthusiastic Customer Service Representative to join our team and help provide top-notch service to our valued customers.
If you are a tech enthusiast with a passion for PC hardware, gaming, and consumer electronics and you love helping others while being part of an exciting, fast-paced environment, then we want you on our team!
About the Role
As a Customer Service Representative, you'll be at the heart of our customer interactions. This role will have you working shifts that alternate between both our Showroom which is open to the public 6 days a week and also working behind the scenes in our Contact Centre answering emails, messages, chats and calls.
As this is a flexible casual role you will be required to work a minimum of 2-3 days per week across Monday to Saturday. If you are a student there is also the option to work extra days during holidays and peak trading periods.
Duties of this role include:
- Engaging with customers in person, or via phone, email, and messaging systems to resolve inquiries
- Ensuring prompt and efficient responses
- Providing support for our Click and Collect service in the Mwave showroom
- Assisting customers with sales and advice in the showroom, leveraging your tech knowledge to provide the best recommendations
- Collaborating with the Mwave team to ensure a seamless customer experience
Requirements
- Passion for PC hardware, gaming, and consumer electronics
- A genuine desire to help people & provide exceptional customer service
- Able to work 2-3 days a week including Saturdays
- A can-do attitude and a willingness to learn
- Exceptional organizational skills and the ability to meet daily KPIs
- Excellent verbal & written communication skills, with the ability to build strong relationships with key stakeholders and customers
- The ability to collaborate effectively with other departments and colleagues
- Familiarity with Zendesk is a plus
To Apply
- Submit your updated resume and a personalised cover letter detailing your passion for Mwave products and your availability to work the hours required via email to hr@digidirectgroup.com.au
- Candidates must have full Australian working rights to be eligible for this role
- Mwave is an equal opportunity employer. We value and celebrate diversity and are committed to creating an inclusive environment for all employees
