Customer Service Help & Support Centre

Useful Information about our shipping

Logistic Partners

Useful Information about our shipping:

•         Item allocation for your order will usually take 1-3 business days depending on stock availability after your payment has been received

•         Shipping time will apply after the above mentioned period (please refer to “How do I track my order…” for estimated delivery)

•         Low cost – all items from your order are usually packed together for a convenient single delivery so that you can save on shipping                                                                                                        

·         Shipping calculator with various delivery options for entire order is located on the shopping cart page

·         Secure – A signature is required upon delivery. We also do not authorise our couriers to leave deliveries at your door.

Damaged Consignment/Items 

• Claims must be made within 7days of when goods were received from the Carrier.

• Consignment(your order or items in your order) will be considered “Damaged” upon final inspection by Mwave after the return of the goods

• Consignment is not considered “damaged” if external packing cartons are slightly damaged due to normal transit wear-and-tear

• Damaged consignments/items will be either replaced with same, equivalent or your full payment refunded at the discretion of Mwave

• All claims need to be lodged through the Mwave Job Ticket System only and need to be supported with photos emailed to [email protected]

Shipping FAQ

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