Customer Service Help & Support Centre

How long does my order take from when I place it online to receiving the delivery?

In general, every single order will go through the following 2 steps prior to you receiving your order:-

Step 1: Order Processing Time

If the stock availability of the SKU you ordered shows Availability:-

Processing Time 1-2 Business Days - means that the item is in stock at Mwave at that time, and only after the payment has been confirmed, could take up to 2 Business days to process for shipping or pickup

Processing Time within 24-48 Hrs - means that the item is currently in stock with our suppliers; and only after the payment has been confirmed, should take 24 to 48 hours (during business hours) to process for shipping or pickup

Processing Time within 1-3 days - means that the item is currently in stock with our suppliers; and only after the payment has been confirmed, should take 1 to 3 business days (or 24 to 72 hours) to process for shipping or pickup

Step 2: Order Delivery Time

The length of the delivery time will depend on your delivery address/final destination, and the type of delivery service you choose.
Currently, our delivery partners are as below:

Mwave Delivery Partners

Please note, all delivery times below excludes our order processing times ie. these times come in effect once we despatch from our warehouse.

Same Day Delivery to Sydney Metro

Standard Delivery (Australia Post)

• eParcel generally takes 2-6 business days to be delivered depending on the final destination. (Please allow extra days for remote/regional areas)

• We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local Australia Post.

• All PO Box deliveries have a weight limit of 22kg per parcel/box. Some Post Offices may also have box size limitations.

• Register a MyPost account for notification and other delivery options

• From time to time Mwave will upgrade Standard Delivery orders to higher service.  This is done at our discretion to provide faster delivery times when possible.

Startrack Delivery

• Startrack DO NOT DELIVER TO PO BOXES OR PARCEL LOCKERS

• Sydney Metro, Newcastle, Wollongong are delivered usually the next business day 

• Brisbane, Melbourne: delivered usually the next business day

• Rest of NSW and other Interstate cities: 1-4 Business Days

• WA, FNQ, NT & TAS: 3-5 Business Days

• Allow extra days for remote/regional areas

Cope Sensitive Freight

• Sensitive, Valuable, Fragile or Bulk Size Freight

• At our discretion, we will choose to upgrade your order to Cope Sensitive Freight at no additional cost. This is to ensure that freight arrives undamaged as this service provides better care on fragile deliveries.

• As extra care is taken with this service it will take a few days longer to process and to be delivered to you. Tracking events will only show/scanned at the delivery depot closest to you.

• Residential customers will receive a phone call to schedule a delivery day and time where someone will be at home to receive and sign.

• Sydney Metro, Newcastle, Wollongong: delivered usually in 3-5 business days  

• NSW Country: 5-7 business days

• All other Major Cities: 5-7 Business Days

• Perth, Cairns, NQ: 10+ Business Days*

• All other Country/Remote/Regional areas: 10+ Business Days*

• Allow extra days for remote/regional areas

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