Customer Service Help & Support Centre

How long does my order take from when I place it online to receiving the delivery?

In general, every single order will go through the following 2 steps prior to you receiving your order:-

Step 1: Order Processing Time

If the stock availability of the SKU you ordered shows Availability:-

Processing Time 1-2 Business Days - means that the item is in stock at Mwave at that time, and only after the payment has been confirmed, could take up to 2 Business days to process for shipping or pickup

Processing Time within 24-48 Hrs - means that the item is currently in stock with our suppliers; and only after the payment has been confirmed, should take 24 to 48 hours (during business hours) to process for shipping or pickup

Processing Time within 1-3 days - means that the item is currently in stock with our suppliers; and only after the payment has been confirmed, should take 1 to 3 business days (or 24 to 72 hours) to process for shipping or pickup

Step 2: Order Delivery Time

The length of the delivery time will depend on your delivery address/final destination, and the type of delivery service you choose.
Currently, our logistics partners are Startrack and Australia Post for all our deliveries.

StarTrack is a courier service and is generally faster with full track and trace.
Australia Post (eParcel) may be slightly slower to deliver and only has limited track and trace, but is a cost effective option.

Startrack
• Local Sydney Metro: Delivered Next Business Day
• Nationwide Delivery: 1-4 Business Days* (Road service to most Metropolitan areas)
*WA, FNQ & NT - 5-7 Business days. Allow extra days for remote/regional areas. 

Australia Post
eParcel - delivery timeframe is usually between 2-10 business days
 
SameDay [Coming Back Soon] 
Sydney Metro 3 hour VIP delivery. 
Priority processing time of 1 hour with a 3 hour delivery timeframe 
Only available till 1pm Mon-Fri for the same day delivery

SameDay - Night 
[Coming Back Soon] 

Delivery between 6 - 9pm 
Priority processing time of 1 hour with a 3 hour delivery timeframe 
Only available till 2pm Mon-Fri for the same day delivery

Saturday [Coming Back Soon] 

Delivery between 3 - 6pm 
Only available till 11am that Saturday for same day delivery


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