Customer Service Help & Support Centre

What shipping options do Mwave provide?

Australia Post eParcel

generally takes 2-10* business days to be delivered depending on final destination.
We recommend you use this service for PO Box or if you believe your delivery address will be unattended as you will be able to collect this from your local PO.
All PO Box deliveries have a weight limit of 22kg per parcel/box. Some Post Offices may also have box size limitations.

Register a MyPost account for notification and other delivery options

*Allow extra days for remote/regional areas

Startrack Courier Delivery
Startrack DO NOT DELIVER TO PO BOXES OR PARCEL LOCKERS (update as of March2018)

Sydney Metro, Newcastle, Wollongong: delivered usually the next business day 
Brisbane, Melbourne: delivered usually the next business day
Rest of NSW and other Interstate cities: 2-4 Business Days
WA, FNQ &  NT: 3-5 Business Days*

*Allow extra days for remote/regional areas

NZ Shipping

See here

Same Day Delivery

We offer a Same Day Delivery Service for orders that require urgent delivery, please see "I need my order urgently, do you offer same day delivery?" for more details

Sensitive, Valuable or Bulk Size Freight
At our discretion, we will choose to upgrade your order to Cope Sensitive Freight(currently at no addtional cost).
This is to ensure that freight arrives undamaged as this service provides manual loading and handling.
Likelihood of damages are therefore reduced as your item/s are not loaded onto motorised conveyor systems that could result in drops and impact.

However the downside with this service, is that freight takes a few days longer to process and to be delivered to you. Tracking events will only show/scanned at the delivery depot closest to you. 

Residential customers will receive a phone call to schedule a delivery day and time where someone will be at home to receive and sign.

• Sydney Metro, Newcastle, Wollongong: delivered usually in 1-3 business days  
• Brisbane, Melbourne: 2-4 business days
• Rest of NSW and other Interstate cities: 3-5 Business Days
• WA, TAS, FNQ &  NT: 5-7 Business Days*

*Allow extra days for remote/regional areas

Note: delivery times for shipping method selected excludes our order processing times ie. these times come in effect once we despatch from our warehouse.  please order processing times 

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