Customer Service Help & Support Centre

What are my payment method / choices?



• BPAY - No Fees
• Bank Transfer - No Fees
• Credit Cards - 1% transaction fee for VISA, MasterCard, 1.6% transaction fee for AMEX 
• PayPal - 1% transaction Fee
• zipMoney - 2% transaction Fee
• Afterpay - No Fees 


Bank Transfer
In order to pay for your order by bank transfer, you must first complete the checkout process as normal. Upon completion you will be issued with an invoice for your order which will be processed once your payment clears. From here you may log onto your internet banking and make a payment for the order amount to the bank account listed below. Alternatively, you may visit your local branch, fill out a Deposit Slip with the correct details using the information below and process this transfer with the bank teller in person.

Bank: Westpac Banking Corporation
Account Name: Mwave
BSB: 032088
Account Number: 192858

Please add your invoice number and name in the description area when placing your deposit. If you do not have the relevant details on hand, or are unable to add the description, please email or fax through a copy of your deposit receipt as soon as possible. Please note that your order will not be processed until the funds have successfully deposited into our bank account and the payment has been confirmed as received by our accounts department. This process takes 1 - 5 business days.

Credit Card
Mwave accepts all major credit cards - Visa, Master Card, American Express and Debit Cards. Please note, credit card transaction fees do apply as follows: VISA, MasterCard at 1.0% & American Express at 1.60%.

Please note: Mwave reports all attempted credit card fraud immediately to ACSC - Australian Cybersecurity Centre (www.cyber.gov.au) and your local Police.

PayPal
PayPal accepts all major credit cards, debit cards and bank transfers. Please note, handling fee is 1.0% applies when using this payment method. All you need to do is "Register" a free account and purchase using your email address! For more information about PayPal please visit www.paypal.com. Below is a example diagram of how Paypal works with Mwave.

Please check your Paypal default address selection when you checkout as Paypal will force your default address through and override any delivery address you enter in our checkout.

We will not be able to change your delivery address once you have submitted your order with payment.



BPAY
BPAY enables you to pay all your Mwave Orders in one go, anywhere, anytime. Just pick up a phone and call your bank or jump on your Internet Banking to make the payments. Please allow 1 - 3 business days for payment to clear.




zipMoney
zipMoney enables you to pay your Mwave Order with 6 months interest free installments. A quick online application process is all you need to do to take advantage of this offer.
Please note, handling fee is 2.0% applies when using this payment method.


More info: www.mwave.com.au/zipmoney

Afterpay
Afterpay offers installment plans for online shoppers. Buy what you want today and pay with 4 payments over 8 weeks, interest free. 
Not available to New Zealand customer currently.

More info: https://www.mwave.com.au/afterpay



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