Customer Service Help & Support Centre

What are my payment method / choices?



• BPAY - No Fees
• Bank Transfer - No Fees
• Credit Cards - VISA, MasterCard, AMEX  1% transaction Fee
• PayPal - 1% transaction Fee
• zipMoney - 2% transaction Fee

Bank Transfer
In order to pay for your order by bank transfer, you must first complete the checkout process as normal. Upon completion you will be issued with an invoice for your order which will be processed once your payment clears. From here you may log onto your internet banking and make a payment for the order amount to the bank account listed below. Alternatively, you may visit your local branch, fill out a Deposit Slip with the correct details using the information below and process this transfer with the bank teller in person.

Bank: Westpac Banking Corporation
Account Name: Mwave
BSB: 032088
Account Number: 192858

Please add your invoice number and name in the description area when placing your deposit. If you do not have the relevant details on hand, or are unable to add the description, please email or fax through a copy of your deposit receipt as soon as possible. Please note that your order will not be processed until the funds have successfully deposited into our bank account and the payment has been confirmed as received by our accounts department. This process takes 1 - 5 business days.

Credit Card
Mwave accepts all major credit cards - Visa, Master Card, American Express and Debit Cards. Please note, credit card transaction fees do apply as follows: VISA, MasterCard & American Express at 1.00%. These fees are comprised of Merchant Service fees, Terminals fees, fraud prevention costs that cannot absorb due to the extremely lower than retail prices we offer.

Please note: Due to the rise of credit card fraud and for your security all credit card orders will be subject to detailed security checks requiring further documentation; that may include Driver Licence, CreditCard or bank statements. If your order does not meet our security check requirements, you will be contacted and further credit card security procedures will be implemented.

As part of our verification process we will utilise various procedures to ensure ultimate protection to the Credit Card holder. These processes may include but not limited to charging a small amount randomly under $2 requiring confirmation prior to approval; verbal verification via phone or a request for written Authorization, photo identification including valid Driver Licence, Utilities bill or the copy of the credit card or a request for your bank statement displaying the debit entry or other methods where deemed appropriate.

Please note: Mwave reports all attempted credit card fraud immediately to ACORN - Australian Cybercrime Online Reporting Network (www.acorn.gov.au) and the local Police.

PayPal
PayPal accepts all major credit cards, debit cards and bank transfers. Please note, handling fee is 2.0% applies when using this payment method. All you need to do is "Register" a free account and purchase using your email address! For more information about PayPal please visit www.paypal.com. Below is a example diagram of how Paypal works with Mwave.



BPAY
BPAY enables you to pay all your Mwave Orders in one go, anywhere, anytime. Just pick up a phone and call your bank or jump on your Internet Banking to make the payments. Please allow 1 - 3 business days for payment to clear.




zipMoney
zipMoney enables you to pay your Mwave Order with 6 months interest free installments. A quick online application process is all you need to do to take advantage of this offer.
Please note, handling fee is 2.0% applies when using this payment method.


More info: www.mwave.com.au/zipmoney

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