Customer Service Help & Support Centre

To expedite order processing, online ordering is the preferred option for our online model, however our Customer Service team will assist you as much as they can for any pre-order, post-order and warranty enquiries.
Technical support for internal PC components and System Builds can also be provided by our expert Customer Service team.
For more specific product, technical or warranty information on products you can also contact the manufacturers directly.

Online Enquiry

The Mwave Job Ticket System is designed to manage customer enquiries for order information/modification and status as well as warranty/return claims. The Job Ticket is a queue system and allows correspondences to be dealt with efficiently and in a timely manner by our Customer Service team Customers can submit a job ticket 24/7 by logging online and submitting a ticket via the My Account page.

+ New Message (Job / Ticket)

Live Chat (Real Person)

Mwave Live Chat does not allow you to make changes or cancellations to your order during Live Chat. Please submit an Online Enquiry (job/ticket) for these issues. Online Mon-Fri 9:00am - 5:00pm, Sat 9:00am - 5:00pm (AEST).

Email & Telephone

Our Customer Service team are available if you need to contact a representative in person. You may experience wait times during periods when there is a higher than expected volume of calls if you choose phone.
Our Team are available Mon - Fri 9:00am - 5:00pm, Sat 9:00am - 5:00pm (AEST) except on Public Holidays.

Click & Collect

You can visit our Click & Collect to speak to a Customer Service representative in person. The Click & Collect is open from Mon-Fri 9:00am - 5:00pm, Sat 9:00am - 5:00pm (AEST) except on Public Holidays.
Click & Collect Address:Unit B1, 3-29 Birnie Avenue, Lidcombe NSW 2141.