{"product_id":"hp-care-pack-4-year-next-business-day-onsite-notebook-only-hardware-support-ac12740","title":"HP Care Pack - 4 year Next Business Day Onsite Notebook Only Hardware Support","description":"\u003cp style=\"text-align: center;\"\u003e \u003c\/p\u003e\n\n\u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color:#FF0000;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003e\u003cstrong\u003e** Please Note: HP Care Packs are for specific HP notebook models. Credits\/refunds\/exchange cannot be applied if an incompatible pack is purchased. Please contact us for more information **\u003c\/strong\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e\n\n\u003cdiv\u003e\n\u003cp style=\"text-align: center;\"\u003e\u003cspan style=\"color: rgb(255, 0, 0); font-family: verdana, geneva, sans-serif; font-size: 14px; font-weight: 700;\"\u003eNote: Warranty is dependant on the notebook purchased and is seperate from this Onsite Service Support.\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\n\u003ch2 style=\"font-family: sans-serif, Arial; margin: 10px 0px; font-weight: 700; line-height: 20px; color: rgb(0, 136, 204); text-rendering: optimizeLegibility; font-size: 14px !important;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eHP Hardware Support Onsite Service\u003c\/span\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\n\u003cdiv style=\"font-family: sans-serif, Arial; font-size: 12px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eHP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. \u003c\/span\u003e\u003c\/span\u003e\u003c\/div\u003e\n\n\u003cdiv style=\"font-family: sans-serif, Arial; font-size: 12px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eYou have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. \u003c\/span\u003e\u003c\/span\u003e\u003c\/div\u003e\n\n\u003cdiv style=\"font-family: sans-serif, Arial; font-size: 12px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eService-level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe. \u003c\/span\u003e\u003c\/span\u003e\u003c\/div\u003e\n\n\u003ch3 style=\"font-family: sans-serif, Arial; margin: 10px 0px; font-weight: 700; line-height: 20px; color: rgb(0, 136, 204); text-rendering: optimizeLegibility; font-size: 14px !important;\"\u003e \u003c\/h3\u003e\n\n\u003ch3 style=\"font-family: sans-serif, Arial; margin: 10px 0px; font-weight: 700; line-height: 20px; color: rgb(0, 136, 204); text-rendering: optimizeLegibility; font-size: 14px !important;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eFeatures:\u003c\/span\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\n\u003cul style=\"font-family: sans-serif, Arial; padding-right: 0px; padding-left: 0px; margin: 0px 0px 0px 20px; list-style-position: initial; list-style-image: initial; font-size: 12px;\"\u003e\n\t\u003cli style=\"line-height: 20px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eRemote problem diagnosis and support \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\t\u003cli style=\"line-height: 20px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eOnsite hardware support \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\t\u003cli style=\"line-height: 20px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eReplacement parts and materials included \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\t\u003cli style=\"line-height: 20px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eService-level options with different coverage windows\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\t\u003cli style=\"line-height: 20px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eService-level options with different onsite response time for hardware support\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\t\u003cli style=\"line-height: 20px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eEscalation management \u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\t\u003cli style=\"line-height: 20px;\"\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eAccess to electronic support information and services\u003c\/span\u003e\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\n\u003cp style=\"line-height: 20px;\"\u003e \u003c\/p\u003e\n\n\u003ch3 style=\"font-weight: 700; line-height: 20px; font-family: sans-serif, Arial; margin: 10px 0px; color: rgb(0, 136, 204); text-rendering: optimizeLegibility; font-size: 14px !important;\"\u003e\u003cspan style=\"font-family: verdana, geneva, sans-serif;\"\u003eCompatible Products:\u003c\/span\u003e\u003c\/h3\u003e\n\n\u003cp\u003e\u003cspan style=\"font-size:14px;\"\u003e\u003cspan style=\"font-family:verdana,geneva,sans-serif;\"\u003eHP EliteBook 2170p Notebook PC\u003cbr\u003e\nHP EliteBook 2560p Notebook PC\u003cbr\u003e\nHP EliteBook 2570p Notebook PC\u003cbr\u003e\nHP EliteBook 2760p Tablet PC\u003cbr\u003e\nHP EliteBook 820 G1 Notebook PC\u003cbr\u003e\nHP EliteBook 840 G1 Notebook PC\u003cbr\u003e\nHP EliteBook 8460p Notebook PC\u003cbr\u003e\nHP EliteBook 8470p Notebook PC\u003cbr\u003e\nHP EliteBook 850 G1 Notebook PC\u003cbr\u003e\nHP EliteBook 8570p Notebook PC\u003cbr\u003e\nHP EliteBook Folio 9470m Ultrabook\u003cbr\u003e\nHP EliteBook Folio 9470m Ultrabook\u003cbr\u003e\nHP EliteBook Revolve 810 G1 Tablet\u003c\/span\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Hp","offers":[{"title":"Default Title","offer_id":47995078606979,"sku":"AC12740","price":173.95,"currency_code":"AUD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0708\/6633\/7923\/files\/AC12740.jpg?v=1787746021","url":"https:\/\/www.mwave.com.au\/products\/hp-care-pack-4-year-next-business-day-onsite-notebook-only-hardware-support-ac12740","provider":"Mwave","version":"1.0","type":"link"}