Transporter 15 1 Year Support & Maintenance Extension Plan (Silver)

Manufacturer Warranty: 1 Year Manufacturer Warranty

Deployment

From the moment you receive your Transporter, our team of technical support experts is there to help you. You’ll be surprised how fast and easy we make the first time installation. Once up and running, one of our support gurus will give you a personalised technical overview of Transporter via a phone or Web remote session.

Silver Program Features:
Phone Support : 12 x 5
Email Support : 24 x 7
Product Updates : Automatic Software & Firmware
Number of Users :

• Administrator* - 1
• Operators* - 1
• Number of Help Desk Seats* - 3

Administrator* = Defined by the organisation, the administrator is the highest level of authorised caller. The administrator assigns Operators and Help Desk Seats.
Operators* = Are authorised to call the Support Centre. They can authorise disruptive actions during the process of troubleshooting and resolution.
Help Desk Seats* = Are authorised to call the Support Centre for “how to” and client-specific support. They cannot authorise any work on a Transporter device.
Please Note: Support for this product is through Connected Data.