HP Care Pack Services offer upgraded service levels to enhance your warranty cover for your total peace of mind and help you to stay up and running.
We’ll be there the next business day: HP provides next business day, onsite replacement of your failed hardware unit, if the problem can't be resolved remotely.
Support you can count on: Know that your hardware will be up and running as soon as possible thanks to our knowledgeable expertise and efficient service and support.
Help is on the line – or at your door: Our support specialists are always ready to assist in whatever way the situation calls for, whether it’s remotely over the phone or in person.
Remote problem diagnosis and support
Onsite hardware support- next business day
Replacement parts and materials included
Coverage for all HP branded components
 Service levels and response times for HP Care Packs may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.
Combine and Save on Shipping
• Item allocation for your order will usually take 1-3 business days depending on the stock availability after your payment is received
• Shipping time will apply after the above mentioned period (please see courier website for estimated delivery times once your order is dispatched)
• Easy receiving – all items from your order are usually packed together for a single delivery
• Low cost – the shipping fee is calculated based on cubic size and/or weight of your order
• A confirmed final shipping fee will be shown throughout the checkout
(Australian postcode only. For NZ customers, please check the shipping cost during the checkout process. We currently do not ship internationally except NZ.)
Please enter your postcode below for an estimated delivery cost of current product:
Price for reference only
Tracking your order
You can track your order status in the Mwave "My Account" page.
Once your order has been dispatched & picked up by the courier you will receive an email with your tracking number. If you did not receive the email you can still get the details from the "My Account" page.
To track your order simply visit the sites below with your tracking (consignment) number
Receiving your order
Please note all orders MUST be signed for, please ensure you are available at the delivery address.
We do not authorise our couriers to leave deliveries at your door.
If you are not at the delivery location at time of delivery the courier will leave a note and you will need to pick up from your local Post office or Startrack location.
All StarTrack Courier deliveries will be returned back to Mwave.
"I just want to thank you for the fastest shipment and best service I could have
ever gotten. When I placed my order with you I was a first time customer but I will
not be a last time one." -Toby C., Feb 20, 2008