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|· Remote problem diagnosis and support|
|· Onsite hardware support|
|· Replacement parts and materials|
|· Accidental damage protection|
HP Hardware Support Onsite Service with accidental damage protection provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
** Please Note: HP Care Packs are for specific HP notebook models. Credits/refunds/exchange cannot be applied if an incompatible pack is purchased. Please contact us for more information **