HP 3 year Active Care Next Business Day Onsite Desktop Hardware Support
SKU# AB50857, Model# U18HNE

HP Active Care helps IT achieve optimal uptime and fast resolution support on HP devices.[1,2] With remote technical support, predictive device health analytics, remediation services, and Next Business Day Onsite Response, HP Active Care keeps employees up and running in the office or on the go.

Fast response times: Optimize uptime by leveraging predictive analytics and proactive insights, powered by HP TechPulse. With a finger on the pulse of the health of every employee’s HP device, IT can more quickly identify needed repairs and make replacements.

Quick resolutions: Help reduce device disruptions with Automatic Case Generation that opens a case when an issue is detected and triggers IT to schedule a repair.

High device uptime: Get fast, reliable response and issue resolution as remote work increases. HP Active Care triggers HP Customer Support to fast-track problem diagnosis and provides resolutions that help customers get back up and running quickly.

HP TechPulse predictive and proactive alerts and notifications

Hardware health monitoring, provides updated fast health checks on devices in your fleet

Hardware device information – including BIOS and firmware updates

Auto-ticketing – for hard disk drives & batteries needing replacement

Remote problem diagnosis and support

Next business day onsite hardware support [1]

Replacement parts and materials

Firmware updates for selected products

[1] Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

[2] Internet access with connection to Tech Pulse portal is required. For full system requirements, please visit http://www.hpdaas.com/requirements

Service levels and response times may vary depending on your geographic location. Service starts on date of hardware purchase. Restrictions and limitations apply. For details, visit www.hp.com/go/cpc. HP services are governed by the applicable HP terms and conditions of service provided or indicated to Customer at the time of purchase. Customer may have additional statutory rights according to applicable local laws, and such rights are not in any way affected by the HP terms and conditions of service or the HP Limited Warranty provided with your HP Product.

Products Covered By This HP Care Pack Service

1. Hardware > Computers > HP Business Desktop > HP 2xx G5- Series 1/1/1 wty
2. Hardware > Computers > HP Business Desktop > HP 2xx/3xx G6+ Pro/ProOne/ProMini Series 1/1/1 wty
3. Hardware > Computers > HP Business Desktop > HP 2xx/3xx G6+ Pro/ProOne/ProMini Series 1/1/1 wty - IN
4. Hardware > Computers > HP Business Desktop > HP 405 G8 4xx G9+ Pro/ProDesk/ProOne/ProMini Series 1/1/1 wty
5. Hardware > Computers > HP Business Desktop > HP 4xx G7-8 ProDesk/ProOne Series 1/1/1 wty