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|· Get fast and effective support and resolution for day-to-day operational issues and complex issues|
|· Free access to software for AudioCodes products, including patches, Maintenance Releases, and major software version releases|
|· Level 2-4 remote technical support for a 12-month period for deployed products|
|· 24x7, web-based service-desk for support ticket creation, tracking, status updates and notification|
|· Fast response times, prioritisation and incident escalation|
AudioCodes is committed to providing customers and partners with the most comprehensive and qualified Customer Technical Support for AudioCodes products. AudioCodes' Global Support team provides highly technical expertise, local presence around the world, access to software updates and patches, and several different Hardware Replacement options including Repair and Return, Advance Hardware Replacement, as well as the 4-hour Managed Spares service.