Customer Service Help & Support Centre

Announcements

Posted: 22/01/2025


Australia Day trading hours & shipping info 2025


We will be closed for on Monday, 27th January 2025. You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day. Normal operations will resume on the next day Tuesday, 28th January 2025.



Day

Online Ordering

Showroom
Ready For Pick Up

Showroom
Return Drop Off

Showroom
Counter Sales

Showroom Operation & Trading Hours

Saturday
25/01/2025

Yes

Yes

Yes

Yes

Normal operations & trading hours
9:00AM - 2:00PM

Sunday
26/01/2025

Yes

Closed

Closed

Closed

Closed

Monday
27/01/2025

Yes

Closed

Closed

Closed

Closed

Tuesday
28/01/2025

Yes

Yes

Yes

Yes

Normal operations & trading hours
9:00AM - 5:00PM


















Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 09/12/2024


Mwave Christmas trading hours & shipping info 2024

For the Christmas & New Year period, we will have special trading hours and key shipping dates. Regular opening hours will occur on any undisclosed dates. Order early to ensure packages arrive before Christmas.

Important Christmas Order Deadlines for Mwave Customers:

For your gifts to arrive on time for the festive season, please take note of our key shipping dates:

For “In Stock at Mwave” items addressed to NSW/VIC/QLD, order by December 16th to have the best chance of your gift being delivered before Christmas. Checkout via Express delivery up until the 20th for any last minute gifts.

For “In Stock at Mwave” items bound for NT/WA/SA/TAS, please place your order by December 14th for the best chance to have your gift delivered before Christmas.

For any “Available at Supplier” items please factor in additional lead times advertised on the product page.


Christmas & New Year Opening Hours 2024:


Day

Online Ordering

Showroom
Ready For Pick Up

Showroom
Returns & Warranty

Showroom
Counter Sales

Showroom Operation & Trading Hours

Sunday
22/12/2024

Yes

Closed

Closed

Closed

Closed

Monday
23/12/2024

Yes

Yes

Yes

Yes

Normal operations & trading hours
9:00AM - 5:00PM

Tuesday
24/12/2024

 Yes

 Yes

 Yes

 Yes

Christmas Eve
9:00AM - 2:00PM

Wednesday
25/12/2024

 Yes

 Closed

 Closed

 Closed

Christmas Day
Closed

Thursday
26/12/2024

 Yes

 Closed

 Closed

 Closed

Boxing Day
Closed

Friday
27/12/2024

 Yes

 Yes

 Yes

 Yes

Normal operations & trading hours
9:00AM - 5:00PM

Saturday
28/12/2024

 Yes

 Yes

 Yes

 Yes

Normal operations & trading hours
9:00AM - 2:00PM

Sunday
29/12/2024

 Yes

 Closed

 Closed

 Closed

 Closed

Monday
30/12/2024

 Yes

 Yes

 Yes

 Yes

Normal operations & trading hours
9:00AM - 5:00PM

Tuesday
31/12/2024

 Yes

 Yes

 Yes

 Yes

New Year's Eve
9:00AM - 2:00PM

Wednesday
01/01/2025

Yes

Closed

Closed

Closed

Closed

Thursday
02/01/2025

 Yes

 Yes

 Yes

 Yes

Normal operations & trading hours
9:00AM - 5:00PM

Friday
03/01/2025

Yes

Yes

Yes

Yes

Normal operations & trading hours
9:00AM - 5:00PM



















































You may still place orders online during the holiday period, however, please be aware that dispatch and shipping may be delayed.


Holiday Season Extended Returns Policy

Shop with confidence, you've got the flexibility with a 30 days change of mind returns window for any unopened and unwanted gifts. Refer to our Change of Mind Policy here: https://www.mwave.com.au/help/faq/view/86


We’ll extend our Dead on Arrival (DOA) return window for purchases made between December 16 until 2nd of Jan. During the holiday season if you discover your gift is DOA, we're committed to facilitating a trouble-free warranty return. Once we've verified the fault, we'll provide a remedy, replacement, refund, or credit to resolve it for you.


Wishing you a joyful holiday season and a wonderful New Year from the Mwave team!


If you have any questions, please contact our support team here.



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Posted: 03/10/2024



Labour Day Opening Hours 2024


We will be closed for Labour Day on Monday, 7th October 2024.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Tuesday, 8th October 2024.


Please contact our support team here for any further assistance.


Thank you for your understanding.



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Posted: 13/06/2024


Stocktake Opening Hours 2024


Please be advised that our annual Mwave stocktake will take place on Saturday 22/06/2024. On this day the Mwave showroom will be closed. There will be a Click & Collect counter open to assist customers whose orders status is "Ready For Pick Up" on this day.


During this day:

- No Over the Counter Sales / In-Store Sales. - No Returns & Warranty services. - No Order Picking. - Yes, you can pick up existing orders that are paid and the order status is "Ready For Pick Up". Please ensure you have received a “Ready For Pick Up” email from us before coming. - You can still place orders online as usual. Please note that order processing will be paused during the stocktake and will resume promptly afterwards.

Normal showroom & business operations will resume back on Monday 17/06/2024.


Day

Online Ordering

Showroom
Ready For Pick Up

Showroom
Returns & Warranty

Showroom
Counter Sales

Showroom Operation & Trading Hours

Friday
21/06/2024

Yes

Yes

Yes

Yes

Normal operations & trading hours

Saturday
22/06/2024

Yes

Yes for order status: "Ready For Pick Up"

Closed temporarily
for stocktake

Closed temporarily
for stocktake


"Ready For Pick Up" Orders Only


Stocktake Occurring
   No Counter Sales/Returns/Warranty Services


Sunday
23/06/2024

Yes

Closed

Closed

Closed

Closed

Monday
24/06/2024

Yes

Yes

Yes

Yes

Back to normal operations & trading hours

 

Please contact our support team here for any further assistance.


Thank you for your understanding.



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Posted: 06/06/2024



King's Birthday Opening Hours 2024


We will be closed for King's Birthday on Monday, 10th June 2024.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Tuesday, 11th June 2024.


Please contact our support team here for any further assistance.


Thank you for your understanding.



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Posted: 22/04/2024



Anzac Day Opening Hours 2024


We will be closed for Anzac Day on Thursday, 25th April 2024.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Friday, 26th April 2024..


Please contact our support team here for any further assistance.


Thank you for your understanding.



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Posted: 25/03/2024



Easter 2024 Trading Hours


Online OrderingOnline Customer Service + Order/Warranty ProcessingOnline Orders
Thursday, 28th MarchOpen 9:00am - 5pmYes (and dispatching)
Friday, 29th MarchClosed
Yes
Saturday, 30th MarchClosed
Yes
Sunday, 31st MarchClosed
Yes
Monday, 1st AprilClosedYes
Tuesday, 2nd AprilOpen 9:00am - 5pmYes (and dispatching)



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Posted: 01/02/2024



Chance To Win a Share of $1,000,000 Cash Giveaway


Major Winners


David S. (WA)

Matt Y. (VIC)

Sarah L. (QLD)

Jonathon Z. (NSW)



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Posted: 24/01/2024



Australia Day Opening Hours 2024


We will be closed for Australia Day on Friday, 26th January 2024.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Saturday, 27th January 2024.


Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 27/09/2023



Labour Day Opening Hours 2023


We will be closed for Labour Day on Monday, 2nd October 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Tuesday, 3rd October 2023.


Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 28/06/2023



Checkout intermittent Outages


We have noticed that some customers are experiencing issues with checkout at the moment. Please accept our apologies if you are affected.


We are currently investigating the issues.


We ask that you try again soon, or you could try the following to finalise your checkout during this time;


1. Try a to checkout with a new web browser, or incognito/private mode

2. Try checking out with our App

iOS: https://apps.apple.com/au/app/id933040216 

Android: https://play.google.com/store/apps/details?id=com.au.mwave 


Thank you for your understanding.


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Posted: 07/06/2023



King's Birthday Opening Hours 2023


We will be closed for the King's Birthday on Monday, 12th June 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Tuesday, 13th June 2023.


Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 20/04/2023



Anzac Day Opening Hours 2023


We will be closed for Anzac Day on Tuesday, 25th April 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Wednesday, 26th April 2023.


Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 31/03/2023



Easter Public Holidays


We will be closed for Easter Public Holidays on Friday, 7th April 2023, Saturday 8th April 2023 and Monday 10th April 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Tuesday, 11th April 2023.


Please contact our support team here for any further assistance.


Thank you for your understanding and Happy Easter Holidays :)


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Posted: 06/03/2023



Now Accepting Google Pay


We are excited to announce that we now accept Google Pay as a payment method!


Google Pay is the fast, simple way to pay for your next tech purchase. Start shopping now at Mwave and select Google Pay at checkout.


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Posted: 02/03/2023



Now Accepting Apple Pay


We are excited to announce that we now accept Apple Pay as a payment method!


You can now easily and securely pay for your next tech purchase via your Apple Device. This new payment option adds convenience and simplicity to your shopping experience, making checkout faster and easier than ever. Start shopping now at Mwave and enjoy the benefits of using Apple Pay!


Need to set up Apple Pay? Just open the Wallet app on your Apple device and tap “+” to get started.


Please note that Apple Pay can only be used for purchases made using Apple Devices.


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Posted: 01/02/2023



Phone Service Temporarily Unavailable


Please be aware that we're experiencing technical difficulties with our phone service.


If you require assistance, please contact us via live chat or email - [email protected]


We are working to reinstate our phone service ASAP.


Thank you for your understanding.


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Posted: 24/01/2023



Showroom and Order Dispatch Closed on Australia Day 26/01/2023


We will be closed for Australia Day on Thursday, 26th January 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Friday, 27th January 2023


Please contact our support team here for any further assistance.


Thank you for your understanding.


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