Posted: 22/01/2025
Australia Day trading hours & shipping info 2025
We will be closed for on Monday, 27th January 2025.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Tuesday, 28th January 2025.
Day | Online Ordering | Showroom Ready For Pick Up | Showroom Return Drop Off | Showroom Counter Sales | Showroom Operation & Trading Hours |
Saturday 25/01/2025 | Yes | Yes | Yes | Yes | Normal operations & trading hours 9:00AM - 2:00PM |
Sunday 26/01/2025 | Yes | Closed | Closed | Closed | Closed
|
Monday 27/01/2025 | Yes | Closed | Closed | Closed | Closed |
Tuesday 28/01/2025 | Yes | Yes | Yes | Yes | Normal operations & trading hours 9:00AM - 5:00PM |
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 09/12/2024
Mwave Christmas trading hours & shipping info 2024
For the Christmas & New Year period, we will have special trading hours and key shipping dates. Regular opening hours will occur on any undisclosed dates. Order early to ensure packages arrive before Christmas.
Important Christmas Order Deadlines for Mwave Customers:
For your gifts to arrive on time for the festive season, please take note of our key shipping dates:
For “In Stock at Mwave” items addressed to NSW/VIC/QLD, order by December 16th to have the best chance of your gift being delivered before Christmas. Checkout via Express delivery up until the 20th for any last minute gifts.
For “In Stock at Mwave” items bound for NT/WA/SA/TAS, please place your order by December 14th for the best chance to have your gift delivered before Christmas.
For any “Available at Supplier” items please factor in additional lead times advertised on the product page.
Christmas & New Year Opening Hours 2024:
Day | Online Ordering | Showroom
Ready For Pick Up | Showroom
Returns & Warranty | Showroom
Counter Sales | Showroom Operation & Trading
Hours |
Sunday
22/12/2024 | Yes | Closed | Closed | Closed | Closed |
Monday
23/12/2024 | Yes | Yes | Yes | Yes | Normal operations & trading hours 9:00AM - 5:00PM |
Tuesday
24/12/2024 | Yes | Yes | Yes | Yes | Christmas Eve 9:00AM - 2:00PM |
Wednesday 25/12/2024 | Yes | Closed | Closed | Closed | Christmas Day Closed |
Thursday 26/12/2024 | Yes | Closed | Closed | Closed | Boxing Day Closed |
Friday 27/12/2024 | Yes | Yes | Yes | Yes | Normal operations & trading hours 9:00AM - 5:00PM |
Saturday 28/12/2024 | Yes | Yes | Yes | Yes | Normal operations & trading hours 9:00AM - 2:00PM |
Sunday 29/12/2024 | Yes | Closed | Closed | Closed | Closed |
Monday 30/12/2024 | Yes | Yes | Yes | Yes | Normal operations & trading hours 9:00AM - 5:00PM |
Tuesday 31/12/2024 | Yes | Yes
| Yes | Yes | New Year's Eve 9:00AM - 2:00PM |
Wednesday 01/01/2025 | Yes | Closed | Closed | Closed | Closed |
Thursday 02/01/2025 | Yes | Yes | Yes | Yes | Normal operations & trading hours 9:00AM - 5:00PM |
Friday 03/01/2025 | Yes | Yes | Yes | Yes
| Normal operations & trading hours
9:00AM - 5:00PM |
You may still place orders online during the holiday period, however, please be aware that dispatch and shipping may be delayed.
Holiday Season Extended Returns Policy
Shop with confidence, you've got the flexibility with a 30 days change of mind returns window for any unopened and unwanted gifts. Refer to our Change of Mind Policy here: https://www.mwave.com.au/help/faq/view/86
We’ll extend our Dead on Arrival (DOA) return window for purchases made between December 16 until 2nd of Jan. During the holiday season if you discover your gift is DOA, we're committed to facilitating a trouble-free warranty return. Once we've verified the fault, we'll provide a remedy, replacement, refund, or credit to resolve it for you.
Wishing you a joyful holiday season and a wonderful New Year from the Mwave team!
If you have any questions, please contact our support team here.
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Posted: 03/10/2024
Labour Day Opening Hours 2024
We will be closed for Labour Day on Monday, 7th October 2024.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Tuesday, 8th October 2024.
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 13/06/2024
Stocktake Opening Hours 2024
Please be advised that our annual Mwave stocktake will take place on Saturday 22/06/2024. On this day the Mwave showroom will be closed. There will be a Click & Collect counter open to assist customers whose orders status is "Ready For Pick Up" on this day.
During this day:
- No Over the Counter Sales / In-Store Sales.
- No Returns & Warranty services.
- No Order Picking.
- Yes, you can pick up existing orders that are paid and the order status is "Ready For Pick Up". Please ensure you have received a “Ready For Pick Up” email from us before coming.
- You can still place orders online as usual. Please note that order processing will be paused during the stocktake and will resume promptly afterwards.
Normal showroom & business operations will resume back on Monday 17/06/2024.
Day | Online Ordering | Showroom
Ready For Pick Up | Showroom
Returns & Warranty | Showroom
Counter Sales | Showroom Operation & Trading Hours |
Friday 21/06/2024 | Yes | Yes | Yes | Yes | Normal operations & trading hours |
Saturday 22/06/2024 | Yes | Yes for order status: "Ready For Pick Up" | Closed
temporarily
for stocktake | Closed
temporarily
for stocktake |
"Ready For Pick Up" Orders Only
Stocktake Occurring No Counter Sales/Returns/Warranty Services
|
Sunday 23/06/2024 | Yes | Closed | Closed | Closed | Closed |
Monday 24/06/2024 | Yes | Yes | Yes | Yes | Back to normal operations & trading hours |
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 06/06/2024
King's Birthday Opening Hours 2024
We will be closed for King's Birthday on Monday, 10th June 2024.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Tuesday, 11th June 2024.
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 22/04/2024
Anzac Day Opening Hours 2024
We will be closed for Anzac Day on Thursday, 25th April 2024.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Friday, 26th April 2024..
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 25/03/2024
Easter 2024 Trading Hours
Online Ordering | Online Customer Service + Order/Warranty Processing | Online Orders |
Thursday, 28th March | Open 9:00am - 5pm | Yes (and dispatching)
|
Friday, 29th March | Closed
| Yes
|
Saturday, 30th March | Closed
| Yes
|
Sunday, 31st March | Closed
| Yes
|
Monday, 1st April | Closed | Yes
|
Tuesday, 2nd April | Open 9:00am - 5pm | Yes (and dispatching) |
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Posted: 01/02/2024
Chance To Win a Share of $1,000,000 Cash Giveaway
Major Winners
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Posted: 24/01/2024
Australia Day Opening Hours 2024
We will be closed for Australia Day on Friday, 26th January 2024.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Saturday, 27th January 2024.
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 27/09/2023
Labour Day Opening Hours 2023
We will be closed for Labour Day on Monday, 2nd October 2023.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Tuesday, 3rd October 2023.
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 28/06/2023
Checkout intermittent Outages
We have noticed that some customers are experiencing issues with checkout at the moment. Please accept our apologies if you are affected.
We are currently investigating the issues.
We ask that you try again soon, or you could try the following to finalise your checkout during this time;
1. Try a to checkout with a new web browser, or incognito/private mode
2. Try checking out with our App
iOS: https://apps.apple.com/au/app/id933040216
Android: https://play.google.com/store/apps/details?id=com.au.mwave
Thank you for your understanding.
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Posted: 07/06/2023
King's Birthday Opening Hours 2023
We will be closed for the King's Birthday on Monday, 12th June 2023.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Tuesday, 13th June 2023.
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 20/04/2023
Anzac Day Opening Hours 2023
We will be closed for Anzac Day on Tuesday, 25th April 2023.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Wednesday, 26th April 2023.
Please contact our support team here for any further assistance.
Thank you for your understanding.
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Posted: 31/03/2023
Easter Public Holidays
We will be closed for Easter Public Holidays on Friday, 7th April 2023, Saturday 8th April 2023 and Monday 10th April 2023.
You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.
Normal operations will resume on the next day Tuesday, 11th April 2023.
Please contact our support team here for any further assistance.
Thank you for your understanding and Happy Easter Holidays :)
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Posted: 06/03/2023
Now Accepting Google Pay
We are excited to announce that we now accept Google Pay as a payment method!
Google Pay is the fast, simple way to pay for your next tech purchase. Start shopping now at Mwave and select Google Pay at checkout.