Customer Service Help & Support Centre

Announcements

Posted: 01/02/2024



Chance To Win a Share of $1,000,000 Cash Giveaway


Major Winners


David S. (WA)

Matt Y. (VIC)

Sarah L. (QLD)

Jonathon Z. (NSW)



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Posted: 24/01/2024



Australia Day Opening Hours 2024


We will be closed for Australia Day on Friday, 26th January 2024.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Saturday, 27th January 2024.


Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 27/09/2023



Labour Day Opening Hours 2023


We will be closed for Labour Day on Monday, 2nd October 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Tuesday, 3rd October 2023.


Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 28/06/2023



Checkout intermittent Outages


We have noticed that some customers are experiencing issues with checkout at the moment. Please accept our apologies if you are affected.


We are currently investigating the issues.


We ask that you try again soon, or you could try the following to finalise your checkout during this time;


1. Try a to checkout with a new web browser, or incognito/private mode

2. Try checking out with our App

iOS: https://apps.apple.com/au/app/id933040216 

Android: https://play.google.com/store/apps/details?id=com.au.mwave 


Thank you for your understanding.


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Posted: 07/06/2023



King's Birthday Opening Hours 2023


We will be closed for the King's Birthday on Monday, 12th June 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Tuesday, 13th June 2023.


Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 20/04/2023



Anzac Day Opening Hours 2023


We will be closed for Anzac Day on Tuesday, 25th April 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Wednesday, 26th April 2023.


Please contact our support team here for any further assistance.


Thank you for your understanding.


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Posted: 31/03/2023



Easter Public Holidays


We will be closed for Easter Public Holidays on Friday, 7th April 2023, Saturday 8th April 2023 and Monday 10th April 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Tuesday, 11th April 2023.


Please contact our support team here for any further assistance.


Thank you for your understanding and Happy Easter Holidays :)


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Posted: 06/03/2023



Now Accepting Google Pay


We are excited to announce that we now accept Google Pay as a payment method!


Google Pay is the fast, simple way to pay for your next tech purchase. Start shopping now at Mwave and select Google Pay at checkout.


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Posted: 02/03/2023



Now Accepting Apple Pay


We are excited to announce that we now accept Apple Pay as a payment method!


You can now easily and securely pay for your next tech purchase via your Apple Device. This new payment option adds convenience and simplicity to your shopping experience, making checkout faster and easier than ever. Start shopping now at Mwave and enjoy the benefits of using Apple Pay!


Need to set up Apple Pay? Just open the Wallet app on your Apple device and tap “+” to get started.


Please note that Apple Pay can only be used for purchases made using Apple Devices.


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Posted: 01/02/2023



Phone Service Temporarily Unavailable


Please be aware that we're experiencing technical difficulties with our phone service.


If you require assistance, please contact us via live chat or email - [email protected]


We are working to reinstate our phone service ASAP.


Thank you for your understanding.


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Posted: 24/01/2023



Showroom and Order Dispatch Closed on Australia Day 26/01/2023


We will be closed for Australia Day on Thursday, 26th January 2023.


You will still be able to order online during this time; however, our store (and warehouse) will not be operating during this day.


Normal operations will resume on the next day Friday, 27th January 2023


Please contact our support team here for any further assistance.


Thank you for your understanding.


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