Customer Service Help & Support Centre

7 Day Money Back Guarantee (Selected Products)


Terms & Conditions
At Mwave, we stand behind the products we sell! That's why we offer a 7 Day Money Back Guarantee for selected products. If for any reason an Mwave customer is dis-satisfied with their purchase, they can contact us within 7 days of taking delivery, and organise to return the product and receive a refund of the purchase price including any Mwave Credit or Mwave Dollars used but excluding the associated Delivery Cost, and any handling fees subject to the terms and conditions listed below:
 
1. In order to organise a refund under these terms and conditions, the customer must notify Mwave Customer Service via the Job Ticket System within 7 days of taking delivery of their product and request a refund under these terms and conditions. The customer must comply with the directions of Mwave staff in order to facilitate a refund. Please note only selected products with the below logo qualify for 7 Day Money Back Guarantee


 
2. Where a customer requests a refund in accordance with these terms and conditions, the refund will be for the amount of the purchase price including any Mwave Credit or Mwave Dollars used excluding the Delivery Cost and any handling fees as specified in the customer's Order.
 
3. The 7 Day period will commence on the date that the customer accepts delivery of their product. Where there is no proof of delivery, this date will be assumed to be 3 business days from the date of dispatch of the product.
 
4. The product must be returned within 7 days of approval of your return ticket approval .
 
5. Returned products must be returned in accordance with the refunds and returns section of the Mwave Terms and Conditions. This includes being returned in the original packaging, with all accessories and in re-saleable condition. Goods must be packed as per original manufacturer packing. 
 
6. Customers must return the products for which they are seeking a refund at their own cost
 
7. After receiving the returned product, Mwave inspect the return package and if there is no issues, then an refund will be issued. (generally within 3-5 business days)
 
8. Mwave reserves the right to make changes to these 7 Day Money Back Guarantee Terms and Conditions without notice.
 

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