Customer Service Help & Support Centre

Returning products after incorrect purchase or change of mind.

At the discretion of Mwave, we will accept items that are being returned due to reasons of incorrect purchase or change of mind.

Items must be sealed and unopened for a return for Mwave credit. 

At the discretion of Mwave, we will asses and approve a conditional courtesy return if costomers want to exchange their incorrectly purchased products.

• Consumers must notify Mwave within the first 7 days of having received the product.
• The product must NOT be opened or used, and must still be in pristine condition.
• Minimum restocking fee will be 20% of the purchase price (to cover costs and any price reduction we need to offer to re-sell the part).
• Mwave may reject the return after inspection of the condition of the products, and it'll be returned to the customer at their expense.

Please lodge a Warranty/Return request after logging into your Mwave account to request this - the team will be in touch to let you know if they can accomodate the request.

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