Customer Service Help & Support Centre

Returning products after incorrect purchase.

In some circumstances (at the discretion of our Customer Service team), we are happy to offer our consumers with a conditional courtesy return if consumers want to exchange their incorrectly purchased products.

• Consumers must notify Mwave within the first 7 days of having received the product.
• The product must not be opened or used, and must still be in pristine condition.
• Minimum restocking fee will be 20% of the purchase price (to cover costs and any price reduction we need to offer to move the part).
• Mwave may reject the return after inspection of the condition of the products, and it'll be returned to the customer at their expense.

Please lodge a Warranty/Return request after logging into your Mwave account to request this - the team will be in touch to let you know if they can accomodate the request.

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