Customer Service Help & Support Centre

How do I request a refund/return or make a warranty claim?

Click here to lodge your refund, return or warranty request. A member of our Customer Service team will be in touch as soon as possible via the lodged ticket.

Please note that if there is NO FAULT FOUND by our service team for any warranty claim, a service fee of up to $50 (and any additional shipping charges incurred by Mwave) will be applied. Inspection / rejection fee at related authorized service centres may also be payable if applicable. The Customer Service team will notify you of any such details via the lodged ticket.

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