Customer Service Help & Support Centre

How long will it take before my order ships?

The processing times will be displayed for each item on the website.
The longest time will determine how long it will take to ship out your order from our warehouse. Eg. if one item on your order shows a "Processing time of 24hrs" but a second item on your order shows a "Processing time of 1-3days" then your order will ship out in 1-3days and not 24hrs. Shipping times to deliver to you will then apply after the processing time(when we ship out from our warehouse). You may experience delays if there are any problems with the processing or verification of your billing address/shipping address or credit card information/insufficient funds. Please keep in mind that our warehouse do not pick orders on weekends or public holidays

Processing times may take longer during peak seasonal periods or following extremly Hot Mwave promotions and offers - we appreciate your understanding and patience during these periods.

We will endeavour to process and ship out your orders in the quickest possible time but please understand that items may sell out at Mwave or at suppliers that could cause your order to be delayed or item backordered.

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