Customer Service Help & Support Centre

When do you charge my credit card?

Your credit card will be charged when you submit your order online (not when the goods are ready to ship).

If your order is subject to our Credit Card Confirmation/Security Check then your order will not be processed until your details have been verified. Payment of your order does not mean that your order will be processed regardless as verifications need to be completed to allow processing of your order. All unverified orders will be cancelled after 7 business days

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