Customer Service Help & Support Centre

How can I cancel an order?

You may request a cancellation of your order, provided your order has not already been Approved and in the Processing status. To check your order status go to My Account -> Order Status -> Submit a ticket
Note that all cancellations are processed at the discretion of Mwave staff - this is not an automated process. Depending on the items ordered, cancellation is not a straightforward process and may result in a restocking fee if the order process has already commenced, as per our terms and conditions. Cancellation after dispatch of your order is not possible.

To cancel an order please submit an enquiry via My Account -> My Orders -> Enquiry/ Job Ticket system, If you are unable to submit a cancellation request then your order has passed the approval stage and your order is therefore final.

Please also be aware that any transaction fees that have been applied to your order at time of placement will not be refunded as this cost has been incurred by Mwave at time of charge

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