Customer Service Help & Support Centre

How do I receive my refund?

Any refund (due to cancellation/modification of an order, warranty claim etc etc) will be given to the customer via the same payment method the customer used to make the original payment. Please note that refunds can take up to 10 business days to process, but are typically done within 3-5 working days.

In some circumstances a consumer may only be entitled to a partial refund, for example, where the fault was not brought to the attention of the trader within a reasonable amount of time after the fault was discovered.

If the consumer has already had a reasonable amount of use from the goods, there may only be a partial refund.

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